I hope that you are all well and had a good, healthy weekend.
The announcement last Sunday by Boris Johnson, set in motion a few days of uncertainty and confusion in its immediate aftermath. Were we, as dentists, finally going to be allowed to get back to on work on Monday and look after our patients, as obviously we fall firmly into the category of those unable to work effectively from home? Team members were confused, with many messaging me to find out if they should be going back in the following day. As Monday arrived, we had still not had anything from the dental regulators and were left to investigate independently the situation of our return or otherwise. In a state of limbo, you can either sit and wait for something or someone to initiate action, or start being proactive. As such we have stepped up our efforts even more so to adopt plans to answer the following questions for when we eventually return –
What treatments will we be allowed to perform in phase 1 of our return?
How many patients will we be able to look after safely each day?
How many team members can we bring back at the early stage of our return?
Most importantly – How can we CONTINUE to make dentistry a safe environment for our patients and team members
So the week has been a hectic one, trying to plan for a moving target, with virtual team meetings throughout the week, discussing new standard operating procedures for the new world of dentistry, calming nerves, which are always prevalent during times of change and uncertainty and even a day spent in the practice being fit tested to wear extremely uncomfortable FFP3 masks –
Do not worry, we will not be dressed like this – this is just a picture of the fit tests carried out to ensure that the masks do not leak.
The week flew by introducing new technologies such as virtual consultations into the practice so that we can help our patients remotely, both now and when we go back. This will be an essential tool to avoid our most vulnerable patients having to attend the practice for advice but is open to all our patients. It should go live today and access to it will be from our website www.heathdental.com.
My one regret was not spending any quality time with the family as the days were long ones spent mostly staring at my laptop screen or on the phone. At one-point Rohan, my eldest turned up and switched off my laptop at some ridiculous time of day and gave me a chastising. When an 11-year-old does that to you it does make you think. So this week, I have decided to wake up even earlier, get as much work done as I possibly can in the morning and then stop , fingers crossed at around 4, so that I can get do those that I can not possibly do when I get back to work, with the kids of course.
Myself, and some of my team will be in the practice at points throughout this week setting and training up in readiness for when Public Health England or the Chief Dental Officer or the CQC ( whoever it will eventually be) give us the green light to proceed with re-opening. Preparation is key so that when we do get the green light then we are ready immediately to continue to look after our loyal band of patients.
Have a safe week, enjoy the predicted and forecasted sunshine, stay safe and I will see you soon, face to face or virtually. Take care.
I’m Sat Kelley and I want to talk to you about why people come to the dentist
Nobody really wants to come to the dentist. Most people are slightly apprehensive, some are nervous and some are petrified to come in.
We want to allay those fears. We are driven to provide an environment where your concerns are addressed. We spend time to understand what causes the anxiety and your concerns, fears and worries. Then develop a methodology in order to prevent that from happening to try and give you positive experiences to push those fears to the back of your mind. We can then provide a solution, slowly over time, tailored to each patient.
We have over 25 years’ experience in development these philosophies. The team has been together a long time and shares the ethos and understands how important it is to empathise and sympathise with your needs, so your dignity is maintained all the time and your problems aren’t belittled, and you’re not made to feel like it’s your fault because it’s not.
We have a fantastic success rate. Over 95% of our patient’s experience completely pain free, anxiety free, calm and caring dentistry.
If this is an issue for you and you’d like some help, then feel free to call us and we can sit down and have a conversation, no obligation on your part but it would be nice to meet you and chat to you about how we can help.
I’m looking forward to seeing you. I’m Sat Kelley and I’ll see you next time.
I am super excited to have been given the opportunity to attend the Society of British Dental Nurses Annual Symposium this Saturday!!!
I am sure a lot of people would think I am a bit strange for choosing to go to a conference in my free time but i am genuinely excited for it.
So off to Derby I will go for a day full of learning and networking, with fellow dental nurses and great speakers, some really interesting topics on the schedule for the day including Cognitive Behavioural Therapy which interests me.
I will also be spending the day with fellow Dental Maverick Gina, who is also attending. I can’t wait to have my quality time with my fellow dental nerd
He did it!! Spike passed his puppy class and was presented with a certificate and rosette. He’s not ready for Cruffs yet!! but he is improving all the time. As you can see the team photo did not go quite to plan 🙂
Our Bev will soon be starting her journey to straight teeth with Sean, here she tells us why she has decided to have #clearcorrect
“I have been self conscious about my smile for many years, always avoiding photographs whenever possible. I had braces as a child for 4 years, but over time, they have moved and crowded together again.
I had a consultation probably about 9 years ago now, and because I am a complex case, I was told I would need to see an orthodontist and probably need an operation to correct a few things. My children were only small at that time, so this was not an option I wanted to take. Now as time has moved on, technologies change, I had another consultation with Sean, who did a digital scan (no yucky impressions) and re assessed my case. It was really nice to be able to see what my teeth will look like after the treatment is complete.
Now I can have cosmetic straightening with clear aligners and no operation just a tooth extraction to make a bit of space to allow the teeth to move. While I am a little nervous about having a tooth extracted, it’s not as frightening as having to have a general anaesthetic and have a big recovery time. So soon I will begin my journey to being able to smile with confidence”
January, the month you start to think about your big plans for the rest of the year. For me am I lucky enough to have two exciting trips in the first part of 2019. Santa (or Dom as he is known, my other half) very kindly gifted me a weekend in Italy for Christmas which I am super excited about. Any tips for the lakes and Verona are very welcome please 🙂
That weekend will set me up nicely then to be refreshed and relaxed for a week away that involves hard work but equally a bigger reward back………my 2019 Mavericks trip to Essaouira in Morocco!!! This will be my first time in Essaouira and as ever we will be setting up clinic, providing much needed relief from dental pain for the local community as well as fluoride applications and tooth brushing instruction and products.
I want to say a huge thank you to everyone who has supported us and helped raise funds for #dentalmavericks In 2018 we raised a whopping £2314.67 at #heathDENTAL this is all thanks to our patients, the team and some of our suppliers so THANK YOU all !!!!!!
It’s an amazing total and every penny goes to providing dental care in Morocco and Lebanon.
Keep following us on Facebook, Instagram and on our website if you would like to see more of my travels in Essaouira, there will be plenty of pics to come in April.
Christmas is a time of celebration, however this year I am celebrating a milestone for myself on Christmas Eve. This day means so much to me, as I am celebrating being cancer free for 5 years. I cannot believe it’s been over 5 years since I was told the worst thing anyone of us wants to hear, and at that time thought I had no future.
Going through the cancer treatment has changed me and made me realise, I am a lot stronger than I ever imagined. To be positive about life, however some days this is hard!! To keep me in the right frame of mind, is my daughter Candice and it’s such a joy watching her growing in to a lovely young lady.
I have also realised if I can go through this I can do anything. Five years ago I was too scared to have a tattoo, I now have 3!! In the summer I volunteered to hold a tarantula and a snake, and if you know me, you would know this was not an easy thing to do.
So on tonight, I will be having a glass of fizz or 2 to celebrate. Have a great Christmas & best wishes for 2019
I did the 6 month smile with Joanna and I cannot believe how amazing the service, level of detail and end result were.I had been wanting to have my teeth straightened for years after noticing gaps that were newly forming and also, after years of not feeling very confident about my smile.Joanna gave me a really good initial consultation where she explained everything really well and in a format which I could understand.From start to finish, despite how anxious I was about going to the dentist, I was made to feel comfortable and listened to if I had any concerns.When my braces finally came off, Joanna explained the whitening process to me and also gave me flowers as a congratulations for my new smile!Super happy with my experience here, could not have asked for anything better 😊read more
12:58 25 Jan 22
Heath Dental practice is the most professional and competent dental practice I have ever attended. The staff and dentists are so polite and attentive and my recent treatments with Sat Kelley have given me none of the usual unpleasant feelings that I have always had with visiting the dentist. I would recomend this practice especially to anyone who has fear of attending the dentist to give them a try.I recently convinced my wife to go there for her treatment with Sat Kelley and she has been terrified of the "dentists chair" for over 50 years.When she came out of her 1st treatment last week I asked her "how was it" and her response was truly unbelieveable - "It was fantastic and Sat Kelley is one of the nicest people I have ever met, he was so caring and friendly which made me feel so relaxed for tyhe whole time I was in the chair that I have already booked my next treatment in 2 months time and am not reluctant about going like I usually am".read more
06:36 20 Jan 22
I've always been very nervous of the dentist and following a bad experience with a hygienist many years ago I've avoided going to have my teeth cleaned for years. I finally plucked up the courage to go and had a appointment with Lucy. Absolutely fantastic. Made me feel very at ease, no pain, 100% I will go ever 6-8 months now and will always be requesting Lucy. Cannot recommend enough, fantastic service.read more
10:46 18 Jan 22
I have been a patient of Sat now for a few years and to say I’m the nervous patient from hell is an understatement!! I had to to have a root canal filling today and all I can say is I never felt a thing from the moment I sat in the chair to the moment I got out…. I was so nervous and full of anxiety that I wanted to run in fear of what people had told me from their experiences with their dentists. I can assure anybody that is nervous you need to see Sat Kelly he was amazing and I’m smiling thank you so much Sat and lucy for constantly reassuring me throughout the procedure and for exactly what it says pain free Dentistry!!! 🙏👏👏👏👏👏read more
16:00 16 Dec 21
Absolutely 1st rate serviceMy dentist is 2nd to none can't fault the work he's done over the past couple of years for meThe receptionists are friendly and brilliant in every wayHighly recommend heath dental to anyone5 stars and more
20:21 02 Dec 21
This practice is the best I’ve been too. I always slightly dread going but I’m always put at ease by the lovely Sat Kelly. It’s a very professional and friendly service they all help to give.
09:13 06 Nov 21
Very happy with the care I have received at Heath Dental. I trust my dentist because this practice has very high hygiene standards and in my experience treatment has always been pain-free.
18:34 03 Nov 21
Had a front tooth implant. This is a tooth that was damaged over 40 years ago and has been various crowns since. Recently problems and unpleasant procedures led me to commit to Sat and an implant. He firstly removed the problem cause then set about diligently creating the implant which was a combined process of skilled procedure and artistic creation. Reducing pain and discomfort was a constant priority and his patience and calming nature made it all entirely bearable. I am not wealthy so money was a consideration but I can honestly say the value element is considerable. The end result absolutely awesome thank you👍read more
14:02 02 Nov 21
Fantastic service from Dickens Heath Dental. All the way through from Beverley and Louise on reception being so professional and polite, through to first class work (totally pain free :)) from Sat and Dawn. I wouldn't say it's an enjoyable experience (as it's the dentist) but it's as good as it can be! Thank you team DHD!read more
15:54 01 Nov 21
I was a very nervous patient before I met Naveen at Heath Dental. I was horrified by the thought of having a root canal and Naveen took the time to call me beforehand to put me at ease. Back for my crown today and looking forward to it!The surgey takes cleanliness and hygiene very seriously and the reception staff are great. I wish I came across Heath dental years ago!Highly reccomend.read more
08:19 05 Aug 21
I went today for first time I left so happy .Joanna Keetarut such a lovely calming lady.I had two badly chipped sharp front teeth with a large gap in middle.She Filled the gap repaired teeth and matched coulor perfect.She could she I was so happy.Sad I had to put mask on and could not show what a good job she had done.Also on my check I got a new gum shield as I grind my teeth she was brill at information on why I get pain in my jaw and sinus all alot better now with right fitting one . Thanks Joanna will be back when I'm due Nicolaread more
11:28 29 Jun 21
Visited the practice to be seen by the hygienist who I have to say is brilliant.Thorough but also very gentle. I have seen quite a few hygienists over the years and many treat you like they are digging up the garden. This experience was so pleasant and I actually look forward to going. She also goes above and beyond in the care of the teeth.read more
11:41 24 Jun 21
Staff at Heath dental are fantastic. Every single person from reception, nurses and dentists have been so kind and comforting. Everytime I had an anxiety about my root canal they were so reassuring and kind, I never felt judged in anyway and always left with a smile on my face! Sat is wonderful and always kept me comfortable. Me and Sat share a love of food and cooking so we would talk about our recipes amongst very uncomfortable dental procedures, which really was exceptional service. Would def advise you try them for a consultation to raise any dental queries you may have. Thanks team heath dental!read more
11:08 16 Jun 21
I had a great experience at Heath Dental. I had an unusual and awkward tooth extraction and the team ensured I was comfortable and pain free throughout. I was given excellent aftercare advice and follow up. Highly recommended especially for those who are nervous or have had bad experiences with dentists in the past.read more
12:34 26 May 21
Heath Dental We have been with them from the beginning that's over 10 years. If you mention you have a problem with your teeth they do not say (lets leave it for 6 month to see ) their answer was always let get it sorted now before it gets worse that's why we still go to Heath DentalGeorge Joesbury
08:19 06 May 21
I have been using Heath Dental since 2013. Great practice, great customer service. From reception, through to nurses, hygienist and dentist kindness, attention and care are second to none.
08:05 06 May 21
I have been with Heath Dental since they opened and I have never been happier with the treatment. I now see Naveen and he is so calm and reassuring, it is more like going to a friends than the Dentist.Keep up the good work Heath Dental
15:03 05 May 21
A caring and professional dentist and hygienist. Excellent service and always a friendly welcome from their team of receptionists. Would highly recommend.
14:08 05 May 21
I can't recommend this dental practice highly enough. I found the reception staff to be most welcoming, approachable, and professional. The dentist, nurse and hygienist work well together, you feel instantly at ease with them.
15:47 02 May 21
A fantastic team at Heath Dental.Thanks to Sat and Lucy (the hygienist) I was able to have an implant and be rid of the denture that I disliked so much. This is an excellent practice, everyone is friendly and professional and the hygiene and safety during Covid 19 has been exceptional. I strongly recommend.read more
18:25 29 Apr 21
I have been seeing Sat and Lucy now for a while. Both are fantastic! I have recently had a stint fitted for my TMJ and constant grinding. I cam honestly say it is so nice to not wake up with face ache!Would thoroughly recommend 👌 👍 Thanks guys
23:38 17 Mar 21
I managed to get an emergency appointment today for my daughter after our dentist was no longer seeing nhs patients. Joanna was amazing with my daughter who was very nervous and scared. I can not thank you enough for taking the time to fit her in straight away and being amazing with her. Thank you xxread more
Victoria J C.
14:18 01 Feb 21
I was really nervous as previous experiences elsewhere were painful and unpleasant. Sat really took his time to reassure me, and I felt no pain at all. One of the best dentists I’ve been to, with a very welcoming team. Thank you.
10:31 07 Nov 20
As someone who has a phobia of needles, I was terrified of visiting the dentist again (it’s something I’d been putting off for a very long time!). The entire team are nothing short of incredible. From the moment I arrived I felt completely at ease. Joanna was so understanding of my concerns and did everything to ensure that I had a pain-free, calm experience, which I did! I’m super happy with my teeth now and I can’t recommend them enough - thank you Heath Dental, see you next year! 💜read more
18:10 03 Nov 20
This is a really great dental surgery. I've been coming here for many years and the care and attention I receive is always second to none, everyone is so friendly and professional, and nothing is too much trouble. Everything is thoroughly explained to you before treatment is started and I can honestly say that I have never been in pain during any treatment. Also the aftercare is brilliant too. I'd recommend Heath Dental to everyone. 😁👍read more
13:45 21 May 20
Tom and I would definitely recommend and highly praise Heath Dental. Sat & Sean have always looked after us, and actually the whole team are amazing! They are always friendly, professional and excellent at what they do! They are brilliant dancers too.... Haha!!! Thank you one and all, and we can't wait until you are back and doing what you do best! We need you... Stay safe and hopefully we'll see you back at Heath Dental soon. Best wishes to everyone from Carole xxread more
18:20 20 May 20
I'm a very nervous patient at the dentist and Sean made me super comfortable as did the wonderful dental nurses. He talked through everything that was happening so there were no surprises. Reception staff were lovely, even called me the day after my treatment to make sure I wasn't in any pain. Cannot recommend this dentist surgery enough. They deserve every single one of the 5* reviews they have.read more
16:02 30 Jan 20
Have been a very regular client at Heath Dental for some years now and would highly recommend them. They are friendly, professional and have always put me at ease. Their dentistry is top class and I have always been very happy with my treatment.
10:37 08 Jan 20
Just had 2 composite fillings on my front teeth as I’ve been grinding my teeth badly so they are really small.. I’m over the moon with what Sat has achieved , I’ve got my smile back, they are beautiful.. thank you so much Sat 🙌🏾 and as always gentle , kind and pain free. I literally can’t stop smiling now 😁read more
16:33 24 Sep 19
The staff are absolutely amazing 😊 my little boy was nervous about having work done but they put him at ease and really took the time to interact with him. These guys are the best an now there is no fear whatsoever 👍🏻 one very happy mom 😊
07:23 23 May 19
I travel an hour to get to Heath Dental, I do this because they are, in my opinion, the best dentists in the midlands. Today I had a filling done by Sat using his laser, it was fast, pain free and carried out without an injection. I highly recommend heath dental, especially if you are nervous of visiting dentists. ⭐️⭐️⭐️⭐️⭐️read more
16:59 07 May 19
Had a complete oral health assessment by Joanne very impressed by the thoroughness and professional manner of the exam it has been a very positive experience from someone who would rather avoid the dentist at all costs
15:08 19 Mar 19
Sat Kelly was recommended to me by a consultant when I was having problems with my teeth. The recommendation was totally warranted. Sat and the team are friendly, calm and provide pain free treatment something I would not have believed possible. I can not recommended them highly enough.
12:33 13 Mar 19
Been to see Sat and Lucy on separate occasions. Recently joined as a patient and can say I’m very impressed. Both my check up and hygiene appointment were the most thorough I’ve ever had. Also little bit nervous of the dentist and can say both the dentist/hygienist and dental nurses put me at ease immediately. Would highly recommend! ⭐️⭐️⭐️⭐️⭐️read more
15:23 16 Jan 19
I have been terrified of the dentist since a child with awful experiences at the "clinic" which has stayed with me into adulthood, I also have various complicated health problems that make it difficult for dentist to carry out treatments easily, I had not been to the dentist for probably 4 yrs plus until a friend recommended Mr.Sat Kelley at Heath Dental, still full of trepidation I made the appointment and have since had 2 fillings and I can honestly say the treatment was totally pain free I did not even feel the injection for first one and 2nd one not even have any numbing and still painless - really cannot thank Mr.Kelly and his lovely nurse enough for being so patient with me - highly recommend Mr Kelley and his staff.read more
17:42 08 Jan 19
Excellent dental practice of the highest quality. Friendly, welcoming, calm and reassuring. Pain free treatment and amazing care and after care!Everything explained in detail; nothing is too much trouble. Go early and you get your breakfast!!!Thanks to all the teamYvonne James
21:48 06 Dec 18
Always had a fear of dentists but after becoming a patient here this has diminished. The care has been excellent with understanding staff and pain free treatment.Totally recommend.
14:15 30 Nov 18
If you have a phobia about going to the dentist or a previous bad experience then please visit Heath Dental. They will look after you so well and will always ensure that any dental work required is pain free. 5 stars all the way for all the team.
14:17 25 Oct 18
I sometimes feel like I've spent half my life at the dentists. In the last few years, I've had a brace (six month smile), root canal treatment and now a bridge on my front teeth. It's not always been an easy journey - but the team at Heath Dental have been great. Treatment is provided with kindness, patience and a very high level of skill. I'm very happy with the results and would highly recommend this practice.read more
11:33 23 Jul 18
Heath Dental is an amazing practice , without Naveen I would now be a sorry sight, his skills are superb and I can now smile with confidence. Alison his nurse and all the staff are lovely, kind & caring and I can't thank them enough. X
18:08 20 Jun 18
100% Heath Dental in Dickens Heath, they advertise pain free dentistry, only dentist I've had the guts to go back to in years. My dentist is Nav a lovely understanding guy and they have even allowed me to book my own nurse Alison for my appointments too, because she has such a calming aura. If she is working with a different dentist that day they will swap her for my appointments. Hope she never leaves.read more
19:36 17 Apr 18
I have been going to Heath Dental for some time now. I do have to say that Naveenhas the patience of a saint as i am not the easiest of customers to deal with,He is so kind and understanding that is the reason i still go back to this dentist.So if you are looking to move dentists or need a new one this is the place to go. .read more
19:48 06 Mar 18
Had a consultation with Sat today. I was really anxious at first but was reassured and felt at ease by the team here especially Sat. They are very friendly and welcoming. Looking forward to my treatments here. Would definitely recommend them to anyone who is looking for a relaxing and pain free dental experience .read more
15:16 23 Feb 18
Very friendly & caring staff Iv never felt so relaxed & confident whilst having dental treatment Thankyou for the kindness & pain free treatment Sat Kellyone happy me
19:45 11 Jan 18
I'm halfway through a very complicated course of treatment with Sat and his team. I have to say that it has been totally pain free so far, having had ten extractions and prototype dentures fitted. The teeth are exact replicas of my own teeth and look so natural. All the staff are so friendly, it's wasnt often I used to leave the dentist with a smile on my face as I do now.read more
20:14 06 Nov 17
Just finished a long course of treatment with Sat Kelley, would have no hesitation in recommending this practice. Not a fan of the dentist but staff put you completely at ease. Travel a long way for treatment, very satisfied.�
16:48 30 Oct 17
I have just completed a course of treatment entailing replacement crown's an implant, very professionally and pain free treatment I have the highest regard for Mr Kelly, and can't recommend him enough.
18:23 10 Oct 17
I have been visiting Heath Dental since the practice first opened and after visiting Mr Kelly this week I thought why have I never given them a true review.On entering the practice it is extremely clean looking and very welcoming. The staff are always smiling and know me on first name terms. It's always lovely to have a chat whilst waiting, which is never very long as most of my visits I am seen on time.I love going to the dentist, I love the feeling of knowing I'm in great oral health and showing off my lovely clean gnashers!But I understand many people do not feel that way. I've had to have 2 root canal filling of late and further treatment of crowns fitted. I cannot express the confidence I have in Mr Kelly. When they say pain free dentistry they mean it. I am even brave enough to go anaesthetic free now. The care and attention they give to all their patients is above and beyond. I cannot recommend this place highly enough.Don't ever be scared of this dentist.read more
16:32 23 Jul 17
The only dentist I am happy to visit, all staff friendly and greet you with a smile. Treatment painless and most important, they will fit you in if you have a problem. No long wait in pain. Need a dentist, need a different better dentist, go to this practice.
06:13 19 Jul 17
After a few dentists told me I needed a crown on my chipped front tooth I finally came across Joanna who told me she could build it instead of putting a crown on it. I finally had it done today and the result is fantastic! Thank you so much Joanna
13:02 03 May 17
The Heath Dental Team get customer care right. They provide an excellent standard of care from reception, nurses and dentist. I always feel like I am being looked after and treated with respect, being kept informed and involved in the process. I had my first filling recently and I was expecting it to be painful, but it wasn't at all. I drive a fair way to see Sat Kelley and the team and I wouldn't want to go anywhere else as I trust Heath Dental to get it right for me. Thank you!read more
09:56 01 Apr 17
Excellent! Dr Sat Kelly and his team are extremely professional, immediately put you at ease and deliver a first class service. Highly recommend Dr Kelly and Heath Dental.
13:51 24 Jan 17
Amazing team. Friendly and confident. My daughter was really nervous and you did so well with her. My son actually opened his mouth and got his teeth counted at his first appointment. Thankyou �
11:44 26 Oct 16
I've been a very happy customer here now for several years. I first got in touch with Sean Power to get advice about teeth straightening, we decided to go down the "Six Months Smiles" route and it's the best thing I ever did! My twin sister was so jealous of my smile she went to see Sean too!! Friendly, caring service which I highly recommend.read more
11:37 18 Aug 16
Absolutely amazing dentists.I have to say, my 2 hour appointment was the most comfortable ever. Didn't feel any discomfort even though a lot of work was being done to my teeth. The dentists are super friendly and professional. Definitely glad I am their patient now. Perfect teeth soon.
22:22 03 May 16
I have always been extremely happy with the treatment that I've received at Heath Dental. I would not hesitate in giving them my highest recommendation, I won't be going anywhere else! 5 stars well and truly deserved!
17:18 08 Dec 15
Fantastic staff so friendly and professional . Just had the air polish done and my teeth are amazing they look like I've just had them whitened ..really pleased 🙂 thank you !
22:57 20 Nov 15
32 Main Street, Dickens Heath, Shirley, Solihull,Birmingham, B90 1UA
Monday 08.30am – 18.00pm
Tuesday 08.30am – 18.00pm
Wednesday 07.00am – 18.00pm
Thursday 08.30am– 20.00pm
Friday 08.30am – 16.00pm
We are open during lunchtimes
For registered patients requiring treatment* outside of practice hours, please call 0121 7331202 for details of our out of hours emergency service.
* Please note there is a charge for opening the practice outside of practice hours.